SHIPPING & RETURNS

Returns, Refunds & Shipping Policy

RETURNS & REFUNDS POLICY

At DarkSide Racing Art, we take pride in producing high-quality decals, vinyl graphics, and custom products for our customers. Many products are made to order based on specific sizes, colors, designs, and configurations.

Please review our return, refund, and shipping policies carefully before placing an order.

14-Day Return Policy

We accept eligible returns of new, unused, unopened, and uninstalled products within 14 calendar days of confirmed delivery.

To qualify for a return:

  • The product must be completely unused and uninstalled.

  • The product must remain in its original, unopened packaging.

  • The product must be in its original condition and suitable for resale.

  • A return request must be submitted within 14 calendar days of confirmed delivery.

  • All returns must receive authorization before merchandise is shipped back.

Custom and personalized products are subject to the additional restrictions outlined below.

ABSOLUTELY NO REFUNDS ON USED OR INSTALLED PRODUCTS

ALL SALES ARE FINAL ONCE A PRODUCT HAS BEEN USED OR INSTALLED.

WE DO NOT ACCEPT RETURNS, ISSUE REFUNDS, OR OFFER EXCHANGES FOR PRODUCTS THAT HAVE BEEN USED, APPLIED, INSTALLED, ALTERED, MODIFIED, OR DAMAGED AFTER DELIVERY.

This includes:

  • Decals, stickers, and vinyl graphics that have been applied to any surface.

  • Products that have been partially or fully installed.

  • Products that have been cut, trimmed, altered, or modified.

  • Products showing signs of use, wear, or improper handling.

  • Products damaged during customer installation or removal.

NO EXCEPTIONS WILL BE MADE FOR USED OR INSTALLED PRODUCTS, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

Customers are responsible for confirming product dimensions, colors, compatibility, and installation requirements before application.

Custom & Made-to-Order Products

Many DarkSide Racing Art products are manufactured specifically for each customer.

Personalized, custom-designed, and custom-manufactured products are nonreturnable and nonrefundable, except when:

  • The product arrives defective.

  • We manufacture or fulfill the product incorrectly due to our error.

  • A refund or remedy is required by applicable law.

Please verify all measurements, spelling, colors, designs, and product selections before submitting your order.

Incorrect or Defective Products

If you receive an incorrect or defective product, contact us promptly with:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the issue.

If we determine that the problem resulted from our manufacturing or fulfillment error, we will arrange an appropriate replacement, refund, or other legally required remedy.

We will cover reasonable return shipping costs for approved returns resulting from our error.

Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method.

Estimated processing time:

  • Return transit: 5–10 business days for domestic returns, depending on the carrier.

  • Inspection and refund processing: 3–5 business days after receipt.

  • Bank or payment provider: An additional 5–10 business days for funds to appear.

International return transit times may be longer.

How to Request a Return

Contact DarkSide Racing Art through the Contact Us page on our website.

Include your order number, product details, and reason for the return request.

Do not return merchandise without receiving return authorization and instructions.

SHIPPING & DISPATCH POLICY

Domestic Shipping — All 50 United States

FLAT-RATE SHIPPING: $4.99 PER ORDER

DarkSide Racing Art offers a simple, affordable flat shipping rate for customers throughout all 50 United States.

  • Shipping cost: $4.99 per order.

  • Shipping service: USPS Ground Advantage with tracking.

  • Coverage: All 50 U.S. states, including Alaska and Hawaii.

  • No additional shipping charge for multiple eligible items in the same order.

The $4.99 flat shipping charge is applied at checkout regardless of the number of eligible products purchased in the same shipment.

Domestic Order Processing

Many of our products are made to order.

Production and dispatch times depend on the product, customization requirements, and current order volume.

Most standard orders are typically prepared for shipment within 5–7 business days, although custom products may require additional production time.

Shipping transit begins after the order has been dispatched.

Delivery estimates are not guaranteed.

International Shipping

International orders may take 4-6 weeks for delivery after dispatch. Customs processing, international transportation, and local postal service delays may affect delivery times. Custom-made products may require additional production time before shipment.

FLAT-RATE INTERNATIONAL SHIPPING: $16.00 PER ORDER

We currently offer international shipping to the following countries:

  • Canada

  • Germany

  • Netherlands

  • New Zealand

  • Switzerland

  • United Kingdom

The $16.00 flat shipping rate applies to eligible orders shipped to these supported destinations.

International shipping availability is limited to the countries listed above.

International Delivery Times — Important

INTERNATIONAL ORDERS MAY TAKE UP TO 4–6 WEEKS FOR DELIVERY AFTER DISPATCH.

International shipments may experience extended transit times due to:

  • International postal processing and transportation.

  • Customs inspections and clearance.

  • Delays within the destination country's postal system.

  • Weather, transportation disruptions, or other circumstances beyond our control.

Please allow 4–6 weeks for international delivery after your order has shipped.

Custom-made products may require additional production time before dispatch.

International delivery times are estimates and are not guaranteed.

International Customs, Duties & Taxes

Customers receiving international shipments are responsible for any applicable:

  • Import duties.

  • Customs charges.

  • VAT or other local taxes.

  • Customs handling or clearance fees.

These charges are not included in the $16.00 international shipping rate unless expressly indicated at checkout.

Customs charges are determined by the destination country and are outside DarkSide Racing Art's control.

Tracking Information

Tracking information will be provided when available after an order has shipped.

Please note that international tracking updates may be delayed or limited once a package enters another country's postal system.

A temporary lack of tracking updates does not necessarily mean a shipment has been lost.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your street address, apartment or suite number, city, state or province, postal code, and country before submitting your order.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Shipping Delays & Carrier Responsibility

DarkSide Racing Art makes every reasonable effort to manufacture, package, and dispatch orders promptly.

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.

We are not responsible for carrier delays, customs processing delays, or incorrect customer-provided addresses, except as required by applicable law.

If a shipment appears lost, damaged, or significantly delayed, please contact us so we can assist with an appropriate carrier investigation.

QUESTIONS ABOUT YOUR ORDER?

For questions regarding shipping, returns, refunds, or an existing order, please visit our Contact Us page.

DarkSide Racing Art

Website: https://darksideracingart.com/

Our goal is to provide quality products, clear communication, and straightforward shipping costs for every customer.