You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within TWO weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
SHIPPING & DISPATCH TIMES.
DOMESTIC ORDERS TO ALL 50 STATES:
All orders are shipped within 3-5 business days excluding weekends and holidays.
USPS First Class Mail is 5-7 business days with tracking# provided to you via the email you used on your order. Tracking # is NOT real time from the Post Office.
The info you receive on the tracking # is the exact information we receive.
USPS PRIORITY MAIL IS 2-3 BUSINESS DAYS. It doesn't mean your order leaves our warehouse faster! Especially, if orders came in BEFORE yours.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We use Global Post Priority International Mail. It can take 10-15 business days after it clears US Customs Illinois. This can take a week and we have NO control over the time frame.
If a tracking # has been emailed to you (check your SPAM folder) do not email us asking us for additional information as we get the exact information you do!